1. Privacy policy

      Approved in 28th of January 2019

      We care about your privacy and personal data security. Implementing Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 pertaining to protection of individuals with regards to the processing of personal data and the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation), we ensure that your personal data is processed in a very transparent and fair manner.

      1.       This Privacy Policy gives you access to your rights - information about the processing of your personal data. Details of the processing of specific personal data shall be provided in the course of its collection, each time the information message is presented in a conspicuous and readily accessible place. This includes, in particular, information on the purpose and legal basis for the processing of personal data, the retention period and the recipients to whom the data is transferred to.

      2.       Your personal data controller is UAB Mercatas, legal entity code 304881076, address Kaminkelio g. 20A, LT-02182 Vilnius, Lithuania. Contact phone no. +370 652 02186 e-mail address: [email protected]

      3.       WHAT PERSONAL DATA OF ME DO YOU COLLECT AND HANDLE?

      3.1.    We only collect and process the personal data that is relevant and appropriate for the purposes for which they are processed.

      3.2.    Personal data we collect and process:

      DATA NAME

      Personal data that is collected and handled

      The basis for data handling

      Purchase data

      Name, Surname, E-mail address, Telephone number, Delivery address (where applicable), Delivery method, Payment method, Payment details (including bank account number), Third party receiving product / e-mail.

      Please provide the delivery address of the goods only if you wish to present the goods for your convenience at the specified address.  

      Purchase contract concluded between you and us

      Registration data

      Email address, First name, Last name, Phone number

      The use of the fzforza.lt online store between you and us on the basis of the agreement

      Data on using fzforza.lt e-shop services

      Name, Surname, E-mail address, History of your public opinion about goods sold by fzforza.lt, List of your wishes, History of your communication, Your wish list, Telephone number, IP address, Remaining goods basket data, Fzforza.lt surveys responses history including your purchase details, payout details, order history, payment history. In addition, depending on the services provided by the e-shop fzforza.lt, additional personal data may be collected related to your use of the e-shop fzforza.lt.

      The use of the fzforza.lt online store between you and us on the basis of the agreement

      Cookies data

      History of our online store behavior

      Based on your consent

      Analytical data

      We want you to use our online store fzforza.lt as simple and convenient as possible, so we carry out a regular analysis of our activities during which we analyze and manage your personal data:

      Purchase history; History of our e-shop; Payment history; Feedback on your purchased items; Answers given during surveys; The history of communication between you and Us, including electronic correspondence  

      Fzforza.lt based on legitimate interest

      Newsleter data

      By providing you with generic suggestions for the goods and the lotteries, shares we organize, we manage the following personal data for you: Name, Phone Number, Email Address, Device Identification Numbers.

      The agreement between you and us on the use of the fzforza.lt online store and the service you have ordered

      Customized data

      Name, Phone Number, Email Address, Delivery Address, Shipping Method History, Payment Method History, Browsing History, Purchase History, IP Address, Device IDs.

      The agreement between you and us on the use of the fzforza.lt online store and the service you have ordered

       

      4.       WHAT IS THE PRACTICE OF MY PERSONAL DATA?

      4.1.    We collect your personal data only for specified, explicit and legitimate purposes and we will not process it in a way incompatible with those purposes.

      4.2.    For the purpose of concluding and executing a Purchase - Sale Agreement. In order to sell your selected items in the online shop fzforza.lt we need to process the following personal data:

               Purchase data;

               Purchase installments (if applicable).

      We regret, however, that if you do not provide this personal data, we will not be able to sell the goods, because processing of this data is necessary for the conclusion and performance of the contract, as well as personal data processing by the Republic of Lithuania regulating the ongoing payments and accounting.

      4.3.    In order to provide you with wider access to our services, based on the service agreement, i.e. We use the following e-shop fzforza.lt agreement to manage your personal data:

               Registration data;

               Data on the use of fzforza.lt electronic store services.

      4.4.    We handle the following personal data:

               Update data;

               Customized data.

       

      For the purpose of submitting general and customized offers, we process your personal data only when you subscribe to the newsletter service.

      You have the right to opt out of the service at any time. You can unsubscribe either by sending a request in writing, by e-mail [email protected] or by updating your package of personal services in your personal account.

      4.5.    We want to make the use of our e-shop fzforza.lt as simple and convenient as possible, so for the purpose of improving our services we conduct a regular analysis of our activities, during which we analyze and manage your following data:

               Cookie data;

               Analytical data.

      4.6.    Your personal data is processed for the purpose of processing your requests and questions:
      In order to provide you with quality services and to provide full service, we manage your personal data as described in 3.2 of this Privacy Policy. We also handle your questions and requests for consideration.

      4.7.    In order to ensure the safety of you and our employees, as well as to prevent theft of goods in physical stores and pick-up points, we have installed surveillance cameras and manage your data:

               Security data.

      When you visit our stores or pick-up points, you are filmed. We review video clips in case of incidents, theft or other criminal acts in order to protect the legitimate interests of their victims.

      5.       CAN I REFUSE TO GIVE CONSENT TO PROCESSING OF MY PERSONAL DATA AND USE THE FZFORZA.LT ELECTRONIC SHOP?

      5.1.    You can always disagree with the processing of your personal data, which is based on your consent. However, without the required data to complete the order, completion of the purchase is not possible because we cannot fulfill this order.

      6.       WHO RECEIVES MY PERSONAL DATA?

      6.1.    Personal data is only transferred to trusted third parties with whom we have a contract and only to the extent necessary to provide the service. For the purpose of providing the right services for you, we forward your personal data to the following partners:

      6.1.1.For courier companies that deliver goods to you at the addresses you specify;

      6.1.2.For suppliers of goods that deliver goods directly to you;

      6.1.3.Companies providing call center services;

      6.1.4.For marketing and marketing companies.

      6.2.    We also provide your Personal Data to:

      6.2.1.Law enforcement institutions according to the procedure provided by the legal acts of the Republic of Lithuania;

      6.2.2.Public authorities and courts where such an obligation is provided by applicable law.

      6.3.    Saving your time and eliminating the inconvenience caused by the fact that the item was not delivered to you in full or damaged by the provision of after-sales service Your personal data: name, surname, phone number and the delivery address of the product you specified, missing details or new items For delivery purposes, we deliver to an incomplete or low quality product manufacturer.

      6.4.    Please be informed that your personal data may be transferred outside the European Union. Your personal data is only transmitted outside EU under the following conditions:

               Data is only transferred to our trusted partners to provide our services to you;

               Data processing agreements have been signed with such partners to ensure the security of your personal data in accordance with the law;

               The Commission of the European Union has taken a decision on the eligibility of the country in which our partner is established, i. an adequate level of security is ensured;

               Partners ensure the level of personal data security under the EU-US Privacy Panel.

      7.       HOW LONG WILL MY PERSONAL DATA BE STORED?

      7.1.    Your personal data is stored for 5 (five) years from the date of the last login to fzforza.lt, unless the legislation provides for a longer term of storage. Your personal data that is processed with your consent will be processed and stored before the date of withdrawal of your consent.

      8.       HOW CAN I GET TO KNOW ABOUT MY STORED PERSONAL DATA?

      8.1.    You have the right to access your personal data processed by us. You can access your personal data in the following ways:

      8.1.1.By sending us an email request: [email protected];

      8.1.2.Notifying us by phone: +370 652 02186

      9.       HOW CAN I CHANGE MY PERSONAL DATA?

      9.1.    If you notice that your personal data is inaccurate or incomplete and want to change or refine it, you can do so by:

      9.1.1.In your personal account in my profile editing environment;

      9.1.2.By sending us an email request: [email protected];

      9.1.3.Notifying us by phone: +370 652 02186

      10.   CAN I REQUIRE THAT YOU REMOVE MY PERSONAL DATA?

      10.1.                     You have the right to request that we no longer process your personal data and delete it Your personal data will be deleted upon your request.

      10.2.                     We're sorry, but your personal data will not be deleted from our database if we find, after receiving your request, that:

      10.2.1.    Your personal data are necessary to achieve the purposes for which they were collected or processed;

      10.2.2.    you have not revoked your consent to the processing of your personal data;

      10.2.3.    You have not accepted the processing of your personal data, but such processing is necessary for our legitimate interests;

      10.2.4.    The processing of your personal data is subject to the applicable European Union and national law.

      10.2.5.    We need to process your data for the purpose of claiming, enforcing or defending legal claims.

      10.3.                     You may submit a request for deletion of your personal data in the following ways:

      10.3.1.    request to us by e-mail: [email protected];

      10.3.2.    Notifying us by phone +370 652 02186

      10.3.3.    Arriving at our trading venues.

      11.   CAN I RESTRICT THE RIGHT TO MANAGE MY PERSONAL DATA AND HOW DO I DO IT?

      11.1.                     You have the right to restrict us from processing your personal data. By limiting the processing of your personal data, we will no longer carry out any activity with your personal data except for the storage of personal data. You may restrict the processing of personal data in at least one of the following circumstances:

      11.1.1.    Your personal data is inaccurate (Personal data processing will be limited in this case to the accuracy of the data);

      11.1.2.    Your personal data is processed illegally, but you do not agree that your data will be deleted;

      11.1.3.    Your personal data is necessary to claim, execute or defend legal claims.

      11.1.4.    Your personal data is being processed despite you being against such processing of your personal data (Data processing will be restricted on this basis until it is verified that the reasons for processing your personal data are more important than your objection to such processing).

      11.2.                     You may restrict the processing of your personal data by:

      11.2.1.    By sending us an email request: [email protected]

      11.2.2.    Notifying us by phone: +370 652 02186

      12.   CAN I CANCEL MY AGREEMENT AND HOW DO IT?

      12.1.1.    You may revoke your consent to the processing of your personal data at any time. You can revoke consent in several ways:

      12.1.2.    In my personal account in my profile editing environment click "Newsletter" and select "No".

      12.1.3.    By sending us an email request: [email protected];

      12.1.4.    by phone: +370 652 02186

      13.   WHAT IS THE RIGHT TO DATA PORTABILITY? HOW CAN I USE IT?

      13.1.                     The right to data portability means that you are allowed to receive, in a structured, easy-to-use, computer-readable and interoperable format, the personal data you provide that we process using automated means. With technical capabilities and upon request, your data may be forwarded directly to another person you specify.

      13.2.                     You can submit a request for the submission or transfer of personal data in a structured format in the following ways:

      13.2.1.    By sending us an email request: [email protected]

      13.2.2.    By submitting a request to us by phone: +370 652 02186.

      14.   HOW CAN I REQUEST THE IMPLEMENTATION OF MY RIGHTS?

      14.1.                     You may submit requests relating to the processing of your personal data in the following ways:

      14.1.1.    By sending us an email request: [email protected]

      14.1.2.    By submitting a request to us by phone: +370 652 02186.

      14.1.3.    Arriving at our trading venues.

      14.2.                     In our system, we perform your identification according to your email address. When submitting a request to us in one of the following ways, always indicate your email address for which the information is provided. If you do not specify an e-mail, or if you do not agree with the e-mail address of the person submitting the request, we will not be able to properly identify you and provide the information you request or to implement your request.

      14.2.1.    If you believe your rights have been violated, you can contact your National Personal Data Protection Inspectorate for protection of your rights.

      15.   WHAT DO THE COOKIES STAND FOR?

      15.1.                     Cookies are small text files that are downloaded to your device when you visit the appropriate website. Cookies help us recognize your device and help us improve the functionality and ease of use of our website.

      15.2.                     We use the following cookies:

      Title of the Cookie

      Description

      Moment of creation

      Validity period

      cookie-module-1-accepted

      Remembers that you have agreed not to display the privacy policy text

      Checking to hide the text of the Privacy Policy

      1 year

      OCSESSID

      Keeps logged in users ID

      When a user connects to an account

      When browsing sessions ends

      currency

      Remembers chosen currency

      When you first open the page / Select another currency

      1 year

      language

      Remembers chosen language

      When you first open the page / Select another language

      1 year

       

      15.3.                     Cookies are used to collect statistical information about fzforza.lt traffic and to identify your device. You can control and / or remove cookies if you wish. You can remove or block all cookies that are already on your computer, but some of the features on this site will not work as they should, and you may have to manually adjust certain settings each time you visit the site.

      15.4.                     Consent is valid for the terms specified in Section 15.2 of the Privacy Policy or until the User revokes his consent by removing or blocking all cookies already on the User's computer.